Customer Service Admin (m/w/d)

Description

Our mission: We bring people together! We are currently offering an attractive position as a Customer Service Admin with our customer in Darmstadt. A fair compensation, personal support and representation by our workers council are of course included. You are motivated, reliable and team-oriented? Then you are a perfect match for us – we look forward to hearing from you. Apply now online! We value equal opportunities and welcome applications from people with disabilities.

• Attractive pay accoring to the BAP/DGB collective agreement
• Extensive social benefits, incl. Christmas and holiday bonuses
• Up to 30 days vacation per year
• Representation by a nationwide central works council
• Free personal protective equipment
• Free online courses, e.g. "German as a foreign language"

• Processing of service orders: creating spare parts orders, following up on the status of orders, following up on payments, logistics and transportation, and other order management throughout the process
• Service contract follow-up: create service contracts and regularly follow up the invoicing of service contracts (processing of equipment warranty or extended warranty)
• Procurement of spare parts: according to the order situation or the demand of the reserve, procure spare parts from the headquarters and follow up the whole process of procurement such as production progress and transportation clearance of spare parts
• Material management of service: assist the service team to manage the materials of service machines, spare parts, and fixtures, and follow up the return of spare parts and mailings, as well as regular inventory and site management
• Assist in process optimization of the service: cooperate with the service team to optimize the local service process, as well as interview, testing, training, and promotion of the IT platform of the service
• Administrative support: responsible for organizing maintenance service contracts, order documents, equipment warranty cards and installation reports, as well as the management of service office space and on-site support for service training

• In addition to a good eye for detail and the ability to work well under pressure
• Minimum of 3 years administration experience
• Dynamic, with good interpersonal, verbal, and written communication skills.
• You possess a creative sense and natural curiosity to grow beyond expectations
• You are a good self-organized person and a good team player
• You are solution-oriented and flexible and enjoy the challenge of working in a dynamic growing department.
• Fluent German and English are essential for daily work
• Enhanced knowledge of MS Office
• The ability to work in the country without the requirement of company sponsorship
• You have experience in dealing with after sales service IT related platforms such as SAP, SalesForce, Oracle - we are happy to train on our system!
• Having worked in a stock holding business, you will have experience in a similar role